SkyLine Canopies FAQ

There's a lot that goes into creating your custom branded event display items. Whether you are looking to up your ROI at future events, care for your custom canvas flag, or want to understand the acronyms that define your colors, check out the SkyLine Canopies FAQ section below or reach out to us directly. 

SkyLine Canopies FAQ

Turnaround Time?
Estimated production & delivery time is 1-2 weeks from approved design proof(s) and paid-in-full invoice.
Why do you need vector files?

Vector files (such as AI and EPS) are editable in Illustrator and allow us to print graphics clearly at any size. Images containing text that are saved as a JPG, PNG or GIF are not editable and will lack quality if printed larger than the file itself.

The quality of your presentation speaks volumes about your business. Vector files are essential to creating a quality product and will not compromise your vision. Help us, help you!

What is your return policy?

Our products are custom, so we are unable to offer returns or refunds. Please make sure you are completely satisfied with your design proof before you approve and pay for the product.

Is there a warranty on the products?

There is a 30-day manufacturing warranty in place if the delivered product is different from the approved proof or if the product is broken in transit. The warranty requires photo documentation and a description of events.

SkyLine Canopies offers a LIFETIME WARRANTY if the product is cared for as instructed. Damage due to weather conditions or broken parts can be addressed at cost+shipping for as long as SkyLine Canopies LLC is in business.

SkyLine Canopies is not liable for any damage to displays after it has been received by the client.

If our SkyLine Canopies FAQ page didn't answer all of your questions, please visit our Support page and use the chat feature in the bottom right corner of the page to ask any questions. We can help you determine which products are best for you, how to upload your images, and much more. We do our best to get back to you as soon as possible.

SkyLine Canopies FAQ