SkyLine Canopies FAQ | Canyon Lake Custom Canopy | Austin
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SkyLine Canopies® FAQ

There’s a lot that goes into creating your custom branded event display items. Whether you are looking to up your ROI at future events, care for your custom canvas flag, or want to understand the acronyms that define your colors, check out the SkyLine Canopies® FAQ section below or reach out to us directly. 

SkyLine Canopies® FAQ

Can someone help me with my order?
Yes, absolutely!
We are more than happy to take your call during our business hours. When we are not available for a phone visit, we are monitoring our email and social media messages and will reply within 24 hours. The best place to start the order process is to fill out our Request a quote form and we will be in touch when additional details are needed.
Do I create my own design or do you have someone that can help me?
BOTH options are available.
You can always download our product templates to either set up your complete vector design, work with your own marketing graphic team or allow us to create the design (fees may apply).
Can I customize my product design(s)?
Yes, that is what we SPECIALIZE in and want for our clients to do!
We love seeing your vision come together with YOUR BRAND & COLORS. Let us know how you envision your setup and we will do our part to make it a REALITY.
What are the minimum requirements to place an order?
We do NOT have a minimum requirement to place an order. We welcome all requests!
Why do you need vector files?

Vector files (such as AI and EPS) are editable in Illustrator and allow us to print graphics clearly at any size. Images containing text that are saved as a JPG, PNG or GIF are not editable and will lack quality if printed larger than the file itself.

The quality of your presentation speaks volumes about your business. Vector files are essential to creating a quality product and will not compromise your vision. Help us, help you!

Why do I need to provide specific PMS#/Pantone color codes and fonts?

With this information, we match these codes/fonts in our printing system to create your custom products.

Also, the digital shade of your color will be slightly different from in-person print because of a variety of reasons – Computer screen settings, The density of the textile and personal perception of color.

If we do not receive Pantone colors we can not match the color as desired. As such, we will not warranty a product based on color dissatisfaction.

What if I need to change or cancel my order?
Changes must be made before design is sent to production. Customers must approve the designs shared via email and attached to the invoice before production starts. We are unable to make changes or cancel an order if production is in process. Please contact your sales rep for immediate support to check if we are able to change or cancel your order.
What is Your Turnaround Time?
Estimated production & delivery time is 1-2 weeks from approved design proof(s) and paid-in-full invoice.
After an order has been placed how can I check on the status of my order?
We are happy to share the commercial tracking information when attained after UPS or FEDEX has received the parcel(s). Please contact your sales rep for assistance.
What is your return policy?

Our products are custom, so we are unable to offer returns or refunds. Please make sure you are completely satisfied with your design proof before you approve and pay for the product.

Is there a warranty on the products?

What Does This Warranty Cover? This warranty covers any defects or malfunctions of a SkyLine Canopies® product. This warranty applies only for normal and expected uses, as determined by SkyLine Canopies®.

How Long Does the Coverage Last? This warranty lasts as long as you own your SkyLine Canopies® product. Coverage terminates if you sell or otherwise transfer the product. What Will SkyLine Canopies® Do? SkyLine Canopies® will replace any defective or malfunctioning parts at cost plus shipping.

What Does This Warranty Not Cover? This warranty does not cover any defect or malfunction that is caused by abuse, misuse, damage caused by wind, rain, or any other Act of God, or use of the product that does not conform with product assembly instructions. This warranty shall be void as to any SkyLine Canopies® product which has been altered or modified in any manner.

How Do You Get Service? In order to be eligible for service under this warranty you MUST contact SkyLine Canopies® at info.skylinecanopies@gmail.com and provide photo(s) and a detailed description of the defective or malfunctioning product.

How Does State Law Apply? This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

How can I support Skyline Canopies® until I am ready to place an order?

Maybe you don’t need what we produce right now but save our contact for later.

Something you can do for FREE to help a Small Business owner out.

  1. FOLLOW OUR SOCIAL MEDIA – FB/IG/Pinterest/Twitter @SkyLineCanopiesLLC
  2. WRITE A GOOGLE/FB REVIEW
  3. SHARE ANY OF OUR CONTENT WITH YOUR NETWORK
  4. STAY CONNECTED – COMMENT ON OUR POSTS

We would appreciate your support so much. Thank you!!

If our SkyLine Canopies® FAQ page didn’t answer all of your questions, please visit our Support page and use the chat feature in the bottom right corner of the page to ask any questions. We can help you determine which products are best for you, how to upload your images, and much more. We do our best to get back to you as soon as possible.

SkyLine Canopies® FAQ